How does the carwash work?
Upon arrival, an attendant will greet you and help you choose the appropriate wash. As a member, you’ll have access to the Members Only Lane for quick entry, where the gate arm will lift automatically. A team member will guide you into the car wash conveyor, instruct you to go into neutral, take your foot and hand off the brake and wheel, and then prepare your front and back windshields. Once you’re ready, your car will go through multiple stages of treatments, rinses, and coatings to get it cleaned, shiny, and dried.
Is your car wash touchless?
Our wash isn’t touchless but is equipped with state of the art equipment including brushes created of technical materials specifically designed to gently cleanse vehicles. We safely wash hundreds of vehicles every day.
Do you have any vehicle restrictions?
Yes, we have vehicle restrictions. For details on our vehicle restrictions, please click here and scroll down to the FAQs section.
Do you have Fleet Plans?
At Raindrop Car Wash, we offer a variety of plans to meet your business’s specific needs. Click here to learn more about our Fleet Plans, or call 205-814-1000.
Can I clean the inside of my vehicle?
Yes! We offer complimentary vacuums and other amenities, such as microfiber towels, window cleaner and all purpose cleaner!
How do I submit a damage claim?
Damages are very rare at Raindrop Car Wash. However, in the rare event that your vehicle incurs damage at any of our locations, please inform an attendant on site. They will gather the necessary information and photos of the damage, which will then be forwarded to our Customer Experience Team. Please allow 1-3 business days for a response or resolution via email.
How do I follow up on a damage claim?
To follow up on your damage claim, please email customerservice@raindropcarwash.com.
Do you offer interior cleaning services?
We do not provide interior detailing, however, we offer plenty of complimentary amenities for you to utilize to get your car spic and span!
What form of payment do you take?
We accept credit and debit cards and cash at any of Raindrop Car Wash locations. CashApp and Venmo are not accepted for Unlimited Drip club Membership.
