help center
Find answers to common questions
Find answers to common questions
Your satisfaction is our top priority. Access detailed FAQs and find answers to your queries about our services, membership plans, and more.
contact usUpon arrival, an attendant will greet you and help you choose the appropriate wash. As a member, you’ll have access to the Members Only Lane for quick entry, where the gate arm will lift automatically. A team member will guide you into the car wash conveyor, instruct you to go into neutral, take your foot and hand off the brake and wheel, and then prepare your front and back windshields. Once you’re ready, your car will go through multiple stages of treatments, rinses, and coatings to get it cleaned, shiny, and dried.
Our wash isn’t touchless but is equipped with state of the art equipment including brushes created of technical materials specifically designed to gently cleanse vehicles. We safely wash hundreds of vehicles every day.
Yes, we have vehicle restrictions. For details on our vehicle restrictions, please click here and scroll down to the FAQs section.
At Raindrop Car Wash, we offer a variety of plans to meet your business’s specific needs. Click here to learn more about our Fleet Plans, or call 205-814-1000.
Yes! We offer complimentary vacuums and other amenities, such as microfiber towels, window cleaner and all purpose cleaner!
Damages are very rare at Raindrop Car Wash. However, in the rare event that your vehicle incurs damage at any of our locations, please inform an attendant on site. They will gather the necessary information and photos of the damage, which will then be forwarded to our Customer Experience Team. Please allow 1-3 business days for a response or resolution via email.
To follow up on your damage claim, please email customerservice@raindropcarwash.com.
We do not provide interior detailing, however, we offer plenty of complimentary amenities for you to utilize to get your car spic and span!
We accept credit and debit cards, as well as cash at all our locations. CashApp, Venmo, PayPal, and Apple/Google Tap and Pay are not accepted at any of our locations.
Visit any Raindrop Car Wash location or purchase online. Select the membership plan you want and pay with a credit or debit card.
The credit or debit card used when you join the membership plan will be charged monthly on the anniversary date.
You can wash once a day, every day during our opening hours.
You can wash at any of Raindrop Car Wash locations. To find your nearest location, click here.
Your Unlimited Membership plan is for one vehicle. You can add additional vehicles to your membership plan at a highly discounted rate. Please visit our Family Plan page for more information on how to add additional vehicles to your plan.
You can cancel your membership plan on our website. Please visit our Contact Us page to cancel your membership.
For processing time, any updates to your membership plan including cancellation will be completed within 7 working days.
Please note that we do not offer refunds for cancellations made in the middle of the month. Your credit or debit card will be charged on the enrollment date of each month.
We would be happy to have you return as a member. Simply visit our website to re-enroll or call 205-814-1000. Please note that previous members are not eligible for any new member discount deals.
Yes, you will receive an email confirmation upon any request regarding your membership plan.
Yes, we are growing and are looking for the right people to grow with us. Visit our career page to get more information about career opportunities at Raindrop Car Wash. If it seems like a good fit for you, please complete the online application and we will be in touch with you as soon as possible.
All applications are reviewed by Raindrop Car Wash Recruiting Team, and they will reach you accordingly.
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Yes
The HR department at 205-814-1000.
Our Fleet Plan is available for small business owners, government agencies, and large corporations. With our exclusive Fleet Plan, your employees can enjoy an unbeatable discounts across all our locations, ensuring all your vehicles radiate professionalism without breaking the bank. Open your Fleet Account today and elevate your company’s image and ensure your fleet always make a powerful statement on and off the road.
Ensuring the safety of both our valued customers and dedicated team members is our utmost priority. Furthermore, we are committed to safeguarding your vehicle and preserving the integrity of our wash equipment. While we successfully and securely wash thousands of vehicles each day, it’s important to note that there are specific vehicles and features we may be unable to wash, and certain vehicle aspects for which we cannot assume responsibility. Your understanding and cooperation are highly appreciated as we prioritize a safe and efficient car wash experience.
RESTRICTIONS
Every day, we confidently and safely clean both hard-top and soft-top convertibles. While our expert team ensures a thorough wash, we recommend consulting your owner’s manual for any specific guidance related to washing your particular make and model. For any additional questions about the optimal care for your vehicle, feel free to discuss them with one of our team members before making a wash purchase. Your satisfaction and the well-being of your vehicle are our top priorities!
WE GUARANTEE A SAFE AND CAREFUL WASH, BUT WE CANNOT BE HELD RESPONSIBLE FOR:
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